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Policies

Late Arrivals

Your time & preferences are our top priority. Being timely is encouraged in order to deliver not only the quality of service, as well as a courtesy to other guests who come after you. Please be advised timely arrival is greatly appreciated to ensure a consistent and quality service. Please note late arrivals, especially those exceeding 15 minutes past their reserved time, may be subject to a shortening of service offerings or a rescheduling of your appointment. 

Cancellation Policy

We understand life happens resulting in a need to reschedule. We ask that we are given a 48-hour cancellation notice for all services. If you cancel less than 48 hours in advance or fail to appear for your reservation, you will be subject to a $45 rescheduling fee to be paid before you are able to schedule a new appointment. Failure to show more than 2 times for any reservation, you will be required to have a credit card on file and be subject to a service deposit to reserve a future appointment per your stylist's discretion.

Guarantee of Service

If you are not satisfied with the quality of any service please notify us within 1 week and we will consult with you to determine how we may adjust your service accordingly. No refunds or credit for services will be given, but our team members top priority is 100% happy guests, and to ensure your satisfaction with your service results.

Gratuity

Gratuity is not included in any service or gift cards. As always, gratuities are discretionary and always appreciated. If you choose to leave cash for gratuities, we do provide change. While we do not offer cash back on credit cards, you do have the option to add gratuities to your card.

 

Home Care Returns and Exchanges

We accept unopened, unused products within 14 days of purchase for a full refund in the original for of payment. Any open products can be exchanged for salon credit within 30 days. Unless defective, all used brushes, combs, or tools may not be returned. 

Confidentiality/Privacy Policy

Privacy is important, Ed's Heads will not share or sell guest information to any outside party. The collection of personal information is for guest profiles only. Personal data collected is for information notification such as email and text confirmations, and for improvements of our website.

Accepted Forms of Payments

Visa, Mastercard, Discover, American Express, personal checks(for existing guests with valid ID), and Cash.